CHAPTER 7
Scorecards should be used on various levels in the organization to enable strategic discussions between different stakeholders. Such discussions of course take place within the management team, but should also be extended to strategy-grounded discussions between management and employees, as well as between management and other units in the organization and superior management. Following, we will elaborate on the different participants in these "dialogues".
Ordered sequentially, we will also describe how the intentions in the strategy maps can be covered in these dialogues, how targets and outcome can be discussed, as well as how these discussions contribute to realizing the intended strategy.
- Discussing the strategy map
- Validating the conjectured links
- Setting targets together
- Analysing results
- Using outcome metrics to spur action
|
|
|
Chapter 1 