CHAPTER 4We have interviewed a number of organizations about their scorecard use, and we will also build on other experiences and ideas about emerging "best practice". As a background we will first present some case stories. We find it interesting how different factors have led companies to introduce scorecards. The texts below are based on our discussion with the organization concerned, and so they differ in emphases and scope. We will then return to most of these organizations in the following chapters, and in several cases we have kept the presentation here brief because we will then add much more detail. AMF Pension British Airways at Heathrow City of Helsingborg County council of Jönköping Ericsson Enterprise HP Services JAL Information Technology Ltd Lund Heart and Lung Centre Nordea Oriflame Ricoh Scandinavian Airlines System Volvo Cars Corporation Xerox 
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Chapter 1 