CHAPTER 3In this chapter you will get to know Skandia, a Swedish insurance and long-term savings company, and their work with the Navigator - their equivalent to the balanced scorecard. The chapter begins with an illustration about how the work started, and continues with a description of how the work with the Navigator has developed over time and how the employees in one of the companies in the Skandia Group have used the tool. This description is based on interviews over several years, and participation in meetings during autumn and winter 2001. The descriptions below serve as an illustration of the challenges and issues that an organization can face when working with multidimensional management tools. The stories also embrace how the organization has managed to deal with these challenges, and what has come out of the work. 
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Chapter 1 